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Resetting secret questions

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Posted by Rachelyeh Rachelyeh
Message 1 of 8 991 Views

How can I reset my personal questions?

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Re: I forgot my person questions?how can I do

Posted by DanaeC DanaeC
Message 2 of 8 991 Views

Hi @Rachelyeh, thanks for getting in touch.

This previous Forum post will assist you to reset your Secret Questions Smiley Happy

 

Thanks!

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Re: I forgot my person questions?how can I do

Posted by Rachelyeh Rachelyeh
Message 3 of 8 990 Views

Ok how can I do now

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Re: I forgot my person questions?how can I do

Posted by DanaeC DanaeC
Message 4 of 8 988 Views

If you've been able to log in to your Online Banking @Rachelyeh, you can do this via the "My Details and Security > Change Secret Questions" tab. You'll need to have your registered mobile phone handy, as an SMS Code is required to complete the process.

 

If you need your Secret Questions reset in order to access your Online Banking, you'll first need to be verbally identified for us to assist. Our Contact Centre are available 24/7 by calling 13 17 19 within Australia, or +61 8 9486 4130 from overseas. This is a reverse charges number, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

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Re: Resetting secret questions

Posted by Jadeceratop Jadeceratop
Message 5 of 8 805 Views
 
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Re: Resetting secret questions

Posted by LyndsC LyndsC
Message 6 of 8 804 Views

Hi @Jadeceratop, is there anything you need assistance with? ^Lynds

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Re: I forgot my person questions?how can I do

Posted by Xuning Xuning
Message 7 of 8 212 Views

What can I do to reset my question?

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Re: I forgot my person questions?how can I do

Posted by MegB MegB
Message 8 of 8 203 Views

Hi @Xuning, the steps to reset your secret questions are listed above.

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