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Resetting my secure code from overseas

Posted by Johnnyvano10 Johnnyvano10
Message 1 of 3 957 Views

Hi, having problems reset my secure code as I don't have access to my sms registered number or unable to call. Is there a way to do it via email, or similar? 

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Re: Resetting my secure code from overseas

Posted by DanaeC DanaeC
Message 2 of 3 957 Views

Hi @Johnnyvano10, sorry to hear you're having trouble resetting your Secure Code.


If you're unable to access your registered Australian mobile, you'll need to be verbally identified to reset your Secure Code - is there a landline at your accommodation per chance? If so, you can call our Contact Centre on +61 8 9486 4130 from overseas.


This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Alternatively you can call us on +61 8 9449 2840 using Skype - please note that standard international call/Skype rates will apply. This isn't something we can action via email I'm sorry.


If you're not able to call us then we can get in touch within the next 2 business days, please just pop through your Forum username, full name and best contact number to


Please let me know how you go.

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TeTiEred carRe: Resetting my secure code from overseas

Posted by Raveendransubramaniam Raveendransubramaniam
Message 3 of 3 873 Views
How to use my redirected card
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