on 01-10-2018 09:50 AM
Hi, having problems reset my secure code as I don't have access to my sms registered number or unable to call. Is there a way to do it via email, or similar?
on 01-10-2018 11:57 AM
Hi @Johnnyvano10, sorry to hear you're having trouble resetting your Secure Code.
If you're unable to access your registered Australian mobile, you'll need to be verbally identified to reset your Secure Code - is there a landline at your accommodation per chance? If so, you can call our Contact Centre on +61 8 9486 4130 from overseas.
This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Alternatively you can call us on +61 8 9449 2840 using Skype - please note that standard international call/Skype rates will apply. This isn't something we can action via email I'm sorry.
If you're not able to call us then we can get in touch within the next 2 business days, please just pop through your Forum username, full name and best contact number to Forum@Bankwest.com.au.
Please let me know how you go.
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