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Reset secure code (Online banking password)

Posted by emrox389 emrox389
Message 1 of 4 150 Views

I forgot my secure code so I reset it online and it said it had set successfully. So I went to login again and it said it was incorrect! I tried it a few more times and it still said it was wrong...please help! super annoying ;(

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Re: Reset secure code (Online banking password)

Posted by MegB MegB
Message 2 of 4 144 Views

Hi @emrox389 I'm sorry you're having trouble logging into your online banking. Clearing your cookies/cache/temporary files, deleting any saved links/bookmarks and ensuring you type bankwest.com.au into the URL bar each time should help with this. If you're still unable to log in, please let me know.

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Re: Reset secure code (Online banking password)

Posted by emrox389 emrox389
Message 3 of 4 135 Views

Thanks Meg! I actually just tried resetting it again and it worked the second time. I’ll make note of what you said in case I come across the same problem in the future. Thanks again x

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Re: Reset secure code (Online banking password)

Posted by DanaeC DanaeC
Message 4 of 4 135 Views

Glad to hear you're in @emrox389, have a great day and thanks for banking with us Smiley Happy

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