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Re: Reset secure code (Online banking password)

Posted by Einzz7 Einzz7
Message 17 of 51 4,261 Views

Hi, ive tried this one my phone and all it says is to call 1300 440 749. Which i do not want to do because i want to do the sms code one but i cannot..

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Re: Reset secure code (Online banking password)

Posted by LyndsC LyndsC
Message 18 of 51 4,248 Views

Hi @Einzz7, if the SMS code reset is not working for you, we'd need to speak with you over the phone. If you can call us on the above number or 13 17 19, we can look into this for you.

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Re: Reset secure code (Online banking password)

Posted by Einzz7 Einzz7
Message 19 of 51 4,247 Views

Its okay, i just went to the bank and the guy reset it for me already

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Re: Reset secure code (Online Banking password)

Posted by murray murray
Message 20 of 51 4,173 Views

I am currently overseas and need to reset my password

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Re: Reset secure code (Online Banking password)

Posted by SarahF SarahF
Message 21 of 51 4,172 Views

Hi @murray, if you are unable to access Online Banking to reset your Secure Code, we would ask that you call our contact centre for assistance, as we will need to ID you. They can be reached on +61 8 9486 4130, which is a reverse charges number. However, as you would need to contact the international operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Hope this helps.

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Re: Reset secure code (Online Banking password)

Posted by Terry6504 Terry6504
Message 22 of 51 3,991 Views
 
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Re: Reset secure code (Online Banking password)

Posted by LyndsC LyndsC
Message 23 of 51 3,990 Views

Hi @Terry6504, can I ask if you're needing any assistance?

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Re: Reset secure code (Online Banking password)

Posted by Terry6504 Terry6504
Message 24 of 51 3,988 Views

Yes please thank you.

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