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Reset secure code (Online banking password)

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Posted by PeteW PeteW
Message 1 of 37 3,813 Views

If you’re registered for SMS code you can quickly reset your secure code online. You’ll find the link to the forgotten secure code tool on the online banking login page.

 

Simply have the following things ready and follow the on screen prompts:

  1. Your personal access number (PAN)
  2. The mobile phone that you registered for SMS Code
  3. Answers to your secret questions

Here’s a quick tutorial.

 

If you’re not yet registered for SMS code please call us on 1300 440 749 and we’ll be happy to help.

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Re: Reset secure code (Online Banking password)

Posted by Veejay Veejay
Message 2 of 37 3,745 Views
Forgotten my secure code
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Re: Reset secure code (Online Banking password)

Posted by Veejay Veejay
Message 3 of 37 3,744 Views
Forgotten my secure code for online banking
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Re: Reset secure code (Online Banking password)

Posted by Veejay Veejay
Message 4 of 37 3,744 Views
Re: Reset secure code ( Online Banking Password )
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Re: Reset secure code (Online Banking password)

Posted by SarahF SarahF
Message 5 of 37 3,728 Views

Hi @Veejay, if you've forgotten your secure code and you're registered for SMS code you can quickly reset your secure code online. You’ll find the link to the forgotten secure code tool on the online banking login page.

 

Simply have the following things ready and follow the on screen prompts:

  1. Your personal access number (PAN)
  2. The mobile phone that you registered for SMS Code
  3. Answers to your secret questions

Here’s a quick tutorial.

 

If you’re not yet registered for SMS code please call us on 1300 440 749 and we’ll be happy to help.

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Re: Reset secure code (Online Banking password)

Posted by kelmorgan kelmorgan
Message 6 of 37 3,439 Views

I don't have an SMS code as I don't have an Australian number. I cannot call you on a 1300 number because 1300 numbers don't work from outside Australia. What to do?

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Re: Reset secure code (Online Banking password)

Posted by SarahF SarahF
Message 7 of 37 3,438 Views

You can call us on our 24/7 international number +61 8 9449 2840 and our team can assist you Smiley Happy

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Re: Reset secure code (Online Banking password)

Posted by mcnorthmore mcnorthmore
Message 8 of 37 3,277 Views

i'm not registered for SMS and I now live in the UK. 

 

Can I email anyone, as it's difficult and costly for me to phone?

 

Regards Maurice N

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