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Re: Reset secure code (Online Banking password)

Posted by SarahF SarahF
Message 9 of 51 5,284 Views

Hi @mcnorthmore, thanks for contacting us in regards to this. We're not able to reset the Secure code via email however if you call our 24/7 international number +61 8 9486 4130 our team will be able to help.

*This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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Re: Reset secure code (Online Banking password)

Posted by benno1992 benno1992
Message 10 of 51 5,271 Views
No credit to call for code
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Re: Reset secure code (Online Banking password)

Posted by benno1992 benno1992
Message 11 of 51 5,268 Views
The number didnt work from my mobile
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Re: Reset secure code (Online Banking password)

Posted by LyndsC LyndsC
Message 12 of 51 5,263 Views

Hi @benno1992, can you please email your full name, contact number and a the details of your enquiry to forum@bankwest.com.au and I will arrange for a specialist to call you tomorrow? Thanks!

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Re: Reset secure code (Online Banking password)

Posted by Mogana Mogana
Message 13 of 51 4,977 Views
Hi...my online account has been blocked due to numerous key in wrong password. I no longer using the phone number that been registered.. thus I can't request to sms. Please help. Currently I'm not in Australia.
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Re: Reset secure code (Online Banking password)

Posted by SarahF SarahF
Message 14 of 51 4,975 Views

Hi @Mogana, thanks for contacting us in regards to this. We can reset your online banking password for you however we will need to do this via phone if you're overseas. You can call us on our international number +61 8 9486 4130 to arrange this.

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Re: Reset secure code (Online Banking password)

Posted by Mogana Mogana
Message 15 of 51 4,971 Views
Hi Sarah, thank you for your prompt respond. It's not possible for me to make the phone call to overseas.. any other options to unlock my online account please?
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Re: Reset secure code (Online Banking password)

Posted by SarahF SarahF
Message 16 of 51 4,968 Views

Hi @Mogana, unfortunately we would need to speak with you over the phone however this is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130.

 

Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

 

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