3 weeks ago - last edited 3 weeks ago by AlexM
ive moved overseas for a period of time and couldn’t remember my secure code and getting through into my account
i tried to reset it but because no longer have Australian mobile number I couldn’t do it so could you please guide me to reset it ASAP
3 weeks ago
Hi Abdu, I've edited your post to remove the personal details as we ask that you don't share them on a public forum for security and privacy reasons.
Sorry to hear of the trouble. The best way to reach us from overseas is to contact us here: bankwest.com.au/contact-us (just scroll down to 'international'). For a request relating to online security, we'd need to speak to you by phone. I've passed along your details for a call, but if we can't reach you (depending on timezones etc) we'd ask you to give us a call so we can help.
Hope we get this sorted for you soon.
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