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Reset password or secure code

[ Edited ]
Posted by sharahili404 sharahili404
Message 1 of 4 571 Views

Hi

ive moved overseas for a period of time and couldn’t remember my secure code and getting through into my account 

i tried to reset it but because no longer have Australian mobile number I couldn’t do it so could you please guide me to reset it ASAP 

thanks 

 

Abdu 

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Re: Reset password or secure code

Posted by AlexM AlexM
Message 2 of 4 561 Views

Hi Abdu, I've edited your post to remove the personal details as we ask that you don't share them on a public forum for security and privacy reasons.

 

Sorry to hear of the trouble. The best way to reach us from overseas is to contact us here: bankwest.com.au/contact-us (just scroll down to 'international'). For a request relating to online security, we'd need to speak to you by phone. I've passed along your details for a call, but if we can't reach you (depending on timezones etc) we'd ask you to give us a call so we can help.

 

Hope we get this sorted for you soon.

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Re: Reset password or secure code

Posted by Sheilarose88 Sheilarose88
Message 3 of 4 444 Views

hello Im just trying to reset my secure code online I can't login 

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Re: Reset password or secure code

Posted by DanaeC DanaeC
Message 4 of 4 439 Views

Hi @Sheilarose88, no troubles.
 

If you're registered with SMS Code security and are able to access to your registered Australian mobile, you will be able to reset your Secure Code via the "Reset your Secure Code online" link on your Online Banking login page. Please note that you'll need to access our full site to do this. If not, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on 13 17 19 to have this done.
 

Let me know how you go!

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