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Requested URL was rejected...

Posted by JehniT JehniT
Message 1 of 4 2,098 Views

Has anyone had the following message after trying to log out of Online Banking?

 

"The requested URL was rejected. Please consult with your administrator.
Your support ID is: 1084......."

 

I've had this a few times now.  Am using Google Chrome as a browser, updated to the latest version.

 

Would be good to know what the issue is.

 

Cheers

Jehni

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Re: Requested URL was rejected...

[ Edited ]
Posted by SarahF SarahF
Message 2 of 4 2,096 Views

Hi Jehni, a colleague of mine from our online banking team actually mentioned this to me last week and I've just checked in for more detail. They've confirmed that only a small amount of our customers are receiving the same message and they're looking into what's happened. I've shared your post with them too.

 

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Re: Requested URL was rejected...

Posted by typerlc typerlc
Message 3 of 4 2,079 Views

The problem is caused by a piece of equipment at Bankwest that is "protecting" their sites (an F5 ASM).

 

For me, clearing cookies fixed the issue.  Will probably work for you too.

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Re: Requested URL was rejected...

Posted by JehniT JehniT
Message 4 of 4 2,077 Views

Hey thanks for the input.  You're right, clearing cookies fixed it.  I hope the techy guys can figure out how to banish it for good because I miss having all my old logins each time I clear the cache!

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