Online Banking

[#1]

I have a Bankwest Qantas Platinum MasterCard, and noticed on the second page of my statement it says "your points" and has an amount for opening balance, accrued this month, expired/adjusted this month, redeemed this month and closing balance. The amount accrued is based on my spending, which makes sense, and the amount redeemed is the amount transferred to our Qantas FF program. However these amounts don't match. Some months the amount redeemed (and transferred to our qantas account) is slightly more than the amount accrued, but generally it is less. The amount redeemed also seems to vary, so its not like we've reached a limit we can redeem per month or anything, so I'm a bit confused!

Does anyone know why the full amount we have accrued isnt transferring to our qantas FF account? We currently have a closing balance of 1,893 points and I don't know why they wouldnt be transferred.

[#2 · Accepted solution]

Hey there @hmbutler, thanks for reaching out.

This would generally be based on your statement cycle. To put it as simply as possible, accrued points are sent to Qantas around the 5th of each month. As you've mentioned, these show as "redeemed". As statements are issued every 30 days, the difference in the points would be those that have accrued from the 6th, up until the end of your current statement cycle. The points would be sent around the 5th of the following month.

We're not able to view your account(s) via the Forum I'm sorry, though if you'd like to look at your figures in more specific detail, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out. Alternatively if you can't access Online Banking, you can give us a buzz on 13 17 19. Both services are available 24/7 for your convenience.

I hope this helps!