on 02-07-2017 01:18 PM
I have recently paid off an unsecure loan I have taken out but it is still showing up with my accounts. I have now paid over my limit. When will this be taken off my accounts?
on 03-07-2017 12:27 PM
Hi @Princess1, thanks for your enquiry, and congratulations on paying out your loan! If this is still showing in your open account list, it sounds like you may have paid this off early. The account will not automatically close straight away once it has been paid off, as the system will only recognise the excess funds as extra repayments. To have the loan closed and any surplus funds returned, you would need to call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week. Alternatively, you can login to Online Banking and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday to have this actioned. Hope this helps!
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