on 04-03-2019 11:01 AM
Hi @BH, we're unable to look at your accounts via the Forum to see what's happened here I'm sorry.
So we can look into this further for you, please log into your online banking and hit the 'Message us now' button located to the bottom of the screen, or the 'Ask us' button if using our app, this is at the bottom of the app menu.
Our Online Messaging Team are available at any time for your convenience. ^Meg