3 weeks ago
Hi @Deniseciraulo to look into what's happened here, we'll need to view the payment itself, which we're unable to do via the Forum I'm sorry.
So we can look into this further for you, please have a chat with our Online Messaging Team. They're available at any time for your convenience through your online banking. Just hit the 'Message us now' button from the bottom of your online banking window, or the 'Ask us' button from the bottom of the app menu to start a conversation.