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kuroshiz
kuroshiz
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Pay Anybody: Number 0 keeps getting deleted from recipient's account number
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Posted by kuroshiz kuroshiz

on ‎26-05-2017 12:21 AM

Message 1 of 2 299 Views

Hi, I'm trying to make a payment to another bank account, but every time I try to do so, the number 0 from the front is removed from the recipient's account number, and the payment is sent to the number without the 0. The next day the payment is always returned to my account as the number is invalid. I have tried on both the Bankwest app and on PC. 

 

Thanks in advance for your help!

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LyndsC
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Re: Pay Anybody: Number 0 keeps getting deleted from recipient's account number
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Posted by LyndsC LyndsC

on ‎26-05-2017 11:36 AM

Message 2 of 2 297 Views

Hi @kuroshiz, our system will automatically remove any leading 0's from the from an account number, as this does not effect a payment transfer in any way. If your payment is continually being returned, it may be best to check with the receiver and ask them to re-confirm/check the details they have provided you against their statement, or speak with their bank to ask why they are not accepting the payment. Thanks!

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© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.