on 08-01-2019 10:54 AM
I have a Personal Loan with Bank West and I am almost 6 months ahead on my payments. I was wondering if I could have the direct debit payment paused for a few weeks? So essentially the payments would be taken from the existing balance on the loan?
on 09-01-2019 02:19 PM
Hey @phatbeat, we'd have to have a look at your account to ensure you meet the eligibility criteria for this.
Please log into your online banking and hit the 'Message us now' button, or the 'Ask us' button if using our app so we can look into this further for you. Our Online Messaging Team are available at any time to assist.