I am suddenly being charged a Paper Statement Fee on both of my accounts but I have never requested paper statements & have always recieved estatements.
Can you please advise why & rectify this.
Hi @Meaganf, thanks for getting in touch.
I definitely appreciate that this would be confusing. Whilst we can't access your accounts over the Forum, if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to help out at any time, 24/7. Alternatively if you can't access Online Banking, you can give us a buzz at any time on 13 17 19.
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