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Overseas without my mobile and forgot my BOB password

Posted by samdihm samdihm
Message 1 of 2 193 Views

 

I have also tried calling the international number but it will not work. I really to get onto online banking ASAP. Please help!

 

I know my PAN and that is all

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Re: Overseas without my mobile and forgot my BOB password

Posted by DanaeC DanaeC
Message 2 of 2 192 Views

Hi @samdihm, I'm sorry to hear this. Without access to your mobile to receive the SMS Code, you would need to speak with our Contact Centre to have your Secure Code reset. If you are unable to reach us on +61 8 9486 4130* from overseas, please send your full name, Forum username, contact number (including any country/area codes) and current location to Forum@bankwest.com.au and we will arrange for a Specialist to contact you. Please note that I cannot guarantee that you would receive a call today, however this will be actioned as soon as possible. Thank you.
*This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

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