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Overseas and locked out of login

Posted by prof4z prof4z
Message 1 of 4 480 Views

HELP! 

Im overseas and my online banking login has been frozen because apparently i forgot my password (which i didnt because i had just logged in using it a few hours earlier) and i forgot one answer for the secret questions when i tried resetting the security code and i tried calling the international number and the wait time is 15 minutes! 

Pease, is there another way to get someone to help me quick to access my online banking again ASAP without calling because i cant be on hold for that long when im across the world.. 

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Re: Overseas and locked out of login

Posted by SarahF SarahF
Message 2 of 4 468 Views

Hi @prof4z, sorry to hear this. We would need to speak with you via phone to assist with this so we can identify you. I've just checked and our wait times at the moment are currently around 30 seconds so if you're free to call now you should get straight through.

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Re: Overseas and locked out of login

Posted by Danikamortimer Danikamortimer
Message 3 of 4 189 Views

Hi @SarahF

The same thing has happened to me and my phone has been disconnected because I am overseas. Please help!! 

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Re: Overseas and locked out of login

Posted by DanaeC DanaeC
Message 4 of 4 178 Views

Hi @Danikamortimer, I have responded to your other post in regards to this. Thanks. 

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