on 24-01-2017 04:11 PM
I'm currently overseas and I called last week Thurs night to remove the SMS authentication. The customer service officer asked for my verbal password and I forgot about it. He said he will put in an urgent message to the manager that can identify my identity.
I received 2 calls and the officer was unable to hear me over the phone. I called back but it only connected to the general line. I spoke to them again and this time they said they can't find my PAN number.
I need help as my online banking was cut off since last Thurs night when I called (probably due to the fact I couldn't remember my verbal password). Please help as I need to access my online banking...
on 25-01-2017 09:21 AM
Hi @yeepeiwong, sorry to hear this. I can certainly arrange another call to you to assist. To arrange this I'll need your full name, contact number and current location (to ensure we call at a suitable time of the day) if you could email this to email@example.com I'll arrange another call to you. Thanks!
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.