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Overseas - Online Banking & Verbal password

Posted by yeepeiwong yeepeiwong
Message 1 of 2 376 Views

Hi,

 

I'm currently overseas and I called last week Thurs night to remove the SMS authentication. The customer service officer asked for my verbal password and I forgot about it. He said he will put in an urgent message to the manager that can identify my identity.

 

I received 2 calls and the officer was unable to hear me over the phone. I called back but it only connected to the general line. I spoke to them again and this time they said they can't find my PAN number.

 

I need help as my online banking was cut off since last Thurs night when I called (probably due to the fact I couldn't remember my verbal password). Please help as I need to access my online banking...

 

Thank you,

Cleris

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Re: Overseas - Online Banking & Verbal password

Posted by SarahF SarahF
Message 2 of 2 371 Views

Hi @yeepeiwong, sorry to hear this. I can certainly arrange another call to you to assist. To arrange this I'll need your full name, contact number and current location (to ensure we call at a suitable time of the day) if you could email this to forum@bankwest.com.au I'll arrange another call to you. Thanks!

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