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Online banking

Posted by Bianca1 Bianca1
Message 1 of 2 799 Views


Mum kind of really furious with bank west and can assure you I will be changing banks as soon as possible! 


I updated my my app to which I logged in with my pan and a pin, once my app was updated they wanted my secure code.. my saved secure code continued to say it wasn’t a match and insisted I changed it, I had changed my number only a day before the app updated and so then could not receive my text pin to continue with the resetting of the secure code 

- which is fine .. 


i rang bankwest and told them of my issue all I needed was to reset my secure code as I changed my number and so forth.. 

they had told me that I will have to wait 10 buisiness days and they would send it in a letter and update my details, I explained I was going over seas and insisted that I needed access before I left, they told me that there was no other option unless I went into the local branch 


only to fine MY LOCAL BRANCH HAD SHUT DOWN. !!  


I had had no choice but to leave the country with out access until a family member with my convent can show me the letter. 


Letter recieved..... as I opened it I was sent a letter with a PIN number. The letter explained to log on with my pan and the TEMPORARY PIN 


but i CANT LOG ON WITH A PIN by my app or by SAFARI and still can’t reset my secure code. 



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Re: Online banking

Posted by MegB MegB
Message 2 of 2 789 Views

Hi @Bianca1, I'm so sorry for the experience you've had trying to get into your online banking and can appreciate this is an incredibly stressful situation.

if you could please email with your forum username, full name, best contact number and current location, I'd like to have a specialist look into what's happened here and get in touch.

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