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Online banking

Posted by Bianca1 Bianca1
Message 1 of 2 758 Views

HI! 

Mum kind of really furious with bank west and can assure you I will be changing banks as soon as possible! 

 

I updated my my app to which I logged in with my pan and a pin, once my app was updated they wanted my secure code.. my saved secure code continued to say it wasn’t a match and insisted I changed it, I had changed my number only a day before the app updated and so then could not receive my text pin to continue with the resetting of the secure code 

- which is fine .. 

 

i rang bankwest and told them of my issue all I needed was to reset my secure code as I changed my number and so forth.. 

they had told me that I will have to wait 10 buisiness days and they would send it in a letter and update my details, I explained I was going over seas and insisted that I needed access before I left, they told me that there was no other option unless I went into the local branch 

 

only to fine MY LOCAL BRANCH HAD SHUT DOWN. !!  

 

I had had no choice but to leave the country with out access until a family member with my convent can show me the letter. 

 

Letter recieved..... as I opened it I was sent a letter with a PIN number. The letter explained to log on with my pan and the TEMPORARY PIN 

 

but i CANT LOG ON WITH A PIN by my app or by SAFARI and still can’t reset my secure code. 

 

WTFFFFFFFFFF!!!!!!! 

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Re: Online banking

Posted by MegB MegB
Message 2 of 2 748 Views

Hi @Bianca1, I'm so sorry for the experience you've had trying to get into your online banking and can appreciate this is an incredibly stressful situation.

if you could please email forum@bankwest.com.au with your forum username, full name, best contact number and current location, I'd like to have a specialist look into what's happened here and get in touch.

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