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Online banking

Posted by 60872497 60872497
Message 1 of 5 317 Views

I've been unable to get onto online banking for the past week.

I can access     https://www.bankwest.com.au/    OK.

But when I click on Login   Personal Online Banking

I get the message   This site can't be reached

Help!

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Re: Online banking

Posted by LyndsC LyndsC
Message 2 of 5 309 Views

Hi @60872497, we're aware of an issue that was affecting Online Banking logins. Can I ask you to completely close down your browser then re-open, and login entering http://www.bankwest.com.au in the address bar? If this doesn't work, try clearing your Cookies/Cache/Temporary Internet Files, or if possible try a different browser - and let me know how you go. Thank you.

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Re: Online banking

Posted by 60872497 60872497
Message 3 of 5 282 Views
 
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Re: Online banking

Posted by 60872497 60872497
Message 4 of 5 281 Views

Hi, I cleared browsing history - cache etc & it now works ok. Thanks.

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Re: Online banking

Posted by DanaeC DanaeC
Message 5 of 5 279 Views

Glad to hear this has been sorted for you @60872497, have a great evening!

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