Online Banking

[#1]

Today we're releasing some updates to online banking. Take a look at the new features we’ve built into this release.

Messaging (improving live chat)

• Conversation remains open until the enquiry is resolved. You'll now be able to continue a conversation from one computer, to another, by logging into online banking.
• History of conversation will now be viewable every time to click the 'Message us now' button.
• For further info, check out our post on Messaging.

BPAY Batch

• Our Online Business Banking customers will be able to upload a data file containing up to 200 BPAY transactions.
• When the file is uploaded, Online Business Banking does the BPAY validation on every transaction in the file and shows any validation errors on the screen.

Scheduled Payments – changed to Ascending order

• Feedback from our customers have suggested that scheduled payments appearing in descending order was confusing. We will now default to Ascending order on ‘Date’.

Other than that, there were a couple of bug fixes and performance optimisations.

Stay tuned for our next release!

[#2]

Unfortunately Messaging has been delayed. As soon as the new launch time/date is confirmed, I'll update this post. The rest of the release will still go ahead.

[#3 · Accepted solution]

Thanks for your patience, I'm happy to confirm Messaging is now live in online banking 

We'd love to hear what you think.

[#4]

I've  just come home from mandurah forum bankwest I did my internet online banking with my secure code on there computer my mobile banking won't let me in there I've tried every way possible on my new phone and I can't get into my online banking I've even spoke over the phone to use 

[#5]

Hey @Rickysniegowski I'm sorry you're having trouble getting into online banking. If you give us a buzz on 13 17 19, we can assist further.