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R_Y
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Online banking - secure code and PAN mismatch

Posted by R_Y R_Y
Message 1 of 4 1,182 Views

Hello, I have successfully reset the online banking secure code however I get a mismatch error with the PAN. Any help on why the system doesn't recognise the new secure code? Thanks. 

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Re: Online banking - secure code and PAN mismatch

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Posted by LyndsC LyndsC
Message 2 of 4 1,174 Views

Hi @R_Y, thanks for contacting us in regards to this. For security reasons we can't access or discuss any personal account information via the forum, so I'm unable to see what's happened here. If you can give us a call on 13 a7 a9, we can look into this for you.

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Re: Online banking - secure code and PAN mismatch

Posted by Sheilarose88 Sheilarose88
Message 3 of 4 456 Views

I forgot my secure code to login online

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Re: Online banking - secure code and PAN mismatch

Posted by DanaeC DanaeC
Message 4 of 4 455 Views

Hi @Sheilarose88, I have just replied to your other post in regards to this Smiley Happy
 

If you're registered with SMS Code security and are able to access to your registered Australian mobile, you will be able to reset your Secure Code via the "Reset your Secure Code online" link on your Online Banking login page. Please note that you'll need to access our full site to do this. If not, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on 13 17 19 to have this done.
 

Let me know how you go!

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