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R_Y
R_Y
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Online banking - secure code and PAN mismatch
Posted by R_Y R_Y

on ‎09-09-2017 09:54 AM

Message 1 of 2 631 Views

Hello, I have successfully reset the online banking secure code however I get a mismatch error with the PAN. Any help on why the system doesn't recognise the new secure code? Thanks. 

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LyndsC
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Re: Online banking - secure code and PAN mismatch

[ Edited ]
Posted by LyndsC LyndsC

‎11-09-2017 10:21 AM - edited ‎11-09-2017 10:21 AM

Message 2 of 2 623 Views

Hi @R_Y, thanks for contacting us in regards to this. For security reasons we can't access or discuss any personal account information via the forum, so I'm unable to see what's happened here. If you can give us a call on 13 a7 a9, we can look into this for you.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.