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AishaEstelle
AishaEstelle
New Member

Online banking says my password has been entered incorrectly tol many times.
Posted by AishaEstelle AishaEstelle

on ‎18-11-2017 08:48 PM

Message 1 of 2 651 Views

I have not used online banking in a few days and wanted to check my bank balance, however it won’t let me access my account saying the password has been entered incorrectly too many times. Yesterday I had the sms verification removed as I don’t have access to my Australian phone number, which means I now can not change my online banking pin without a phone call, is that correct? Also, how is it possible my pin was entered incorrectly too many time when noone has access to my online banking except me?

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LyndsC
Moderator
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Re: Online banking says my password has been entered incorrectly tol many times.
Posted by LyndsC LyndsC

on ‎20-11-2017 09:43 AM

Message 2 of 2 635 Views

Hi @AishaEstelle, for security reasons we can't access or discuss any personal account information over Facebook, so we'd need to speak with you over the phone to assist with this. If you can give us a call on 13 17 19, we can look into what's happened here.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.