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Online banking says my password has been entered incorrectly tol many times.

Posted by AishaEstelle AishaEstelle
Message 1 of 2 73 Views

I have not used online banking in a few days and wanted to check my bank balance, however it won’t let me access my account saying the password has been entered incorrectly too many times. Yesterday I had the sms verification removed as I don’t have access to my Australian phone number, which means I now can not change my online banking pin without a phone call, is that correct? Also, how is it possible my pin was entered incorrectly too many time when noone has access to my online banking except me?

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Re: Online banking says my password has been entered incorrectly tol many times.

Posted by LyndsC LyndsC
Message 2 of 2 57 Views

Hi @AishaEstelle, for security reasons we can't access or discuss any personal account information over Facebook, so we'd need to speak with you over the phone to assist with this. If you can give us a call on 13 17 19, we can look into what's happened here.

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