Bankwest Forum

Ask a new question
New Member

Online banking personal

Posted by 47583 47583
Message 1 of 2 1,401 Views

I am currently in Fiji and am locked out of Online banking services, Elizabeth Douglas 

0 Kudos

Re: Online banking personal

Posted by DanaeC DanaeC
Message 2 of 2 1,359 Views

Hi @47583, I'm really sorry to hear this.


If you're registered with SMS Code security and are able to access to your Australian mobile, you will be able to reset your Secure Code to be able to access your Online Banking, by following this tutorial. Please note that you'll need to access our full site to do this.

If not, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Let me know how you go!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.