on 23-10-2017 02:45 PM
Hi @47583, I'm really sorry to hear this.
If you're registered with SMS Code security and are able to access to your Australian mobile, you will be able to reset your Secure Code to be able to access your Online Banking, by following this tutorial. Please note that you'll need to access our full site to do this.
If not, you'll need to be verbally identified, so we'd ask that you call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.
Let me know how you go!
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