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Online banking overseas

Posted by JoP JoP
Message 1 of 2 816 Views

I need to set up a new payee under online banking and I am working overseas with no Australian mobile phone. How can I authorise a new payee without a one time SMS code?

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Re: Online banking overseas

Posted by MegB MegB
Message 2 of 2 808 Views

Hey @JoP, if you're unable to receive the SMS Code while you're away, we can place an exemption on this requirement which would mean you'd just need your secret questions to add a new payee.

As we'll first need to ID you before processing this, please give us a call on +61 8 9486 4130 while you're overseas.

This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130.

Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Our Contact Centre is open 24/7 for your convenience. 


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