on 06-11-2015 07:13 PM
I recently made an oder on what seemed to be a legitament site. I never recived my package.
The company each month takes out a payment until you cancel however the number to cancel is invalid.
Can I block this company from withdrawing money from my account through Bankwest? And if so How?
on 09-11-2015 11:10 AM
Hi @Karina, I'm sorry to hear of the trouble you've had with this website, it's always disappointing when your online shipping experience doesn't go the way you'd have hopeg! You can complete a transaction dispute form, which can be found on the forms page of our website, under the heading "General Forms". We could also potentially look at cancelling your card attached to these payments and reissue you with a new one. To do this it would be best if you could give us a quick call on 13 17 19 or log into online banking to send us a BankMail message or live chat with us. Thanks!