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Online Payment Scam

Posted by Karina Karina
Message 1 of 3 750 Views

Hi, 

 

I recently made an oder on what seemed to be a legitament site. I never recived my package. 

The company each month takes out a payment until you cancel however the number to cancel is invalid. 

 

Can I block this company from withdrawing money from my account through Bankwest? And if so How?

 

Thanks

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Re: Online Payment Scam

Posted by SarahF SarahF
Message 2 of 3 738 Views

Hi @Karina, I'm sorry to hear of the trouble you've had with this website, it's always disappointing when your online shipping experience doesn't go the way you'd have hopeg! You can complete a transaction dispute form, which can be found on the forms page of our website, under the heading "General Forms". We could also potentially look at cancelling your card attached to these payments and reissue you with a new one. To do this it would be best if you could give us a quick call on 13 17 19 or log into online banking to send us a BankMail message or live chat with us. Thanks!

 

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Re: Online Payment Scam

Posted by cgm cgm
Message 3 of 3 681 Views

Did you end up getting this one sorted out @Karina?

 

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