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Online Banking not working in Chrome

Posted by valkorum valkorum
Message 1 of 4 1,790 Views

Hi

 

I have noticed that in Google Chrome my internet banking does not work - I get the following error

ibs.bankwest.com.au didn’t send any data.

ERR_EMPTY_RESPONSE

 

I am using Version 64.0.3282.167 - which is 1 version from latest of 65.0.3325.162

 

If I switch to IE then internet banking works fine.  It is an inconvenience for me to switch to IE just so I can access online banking.

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SOLUTION

Re: Online Banking not working in Chrome

Posted by DanaeC DanaeC
Message 2 of 4 1,782 Views

Hi @valkorum, I'm sorry to hear you're having trouble logging in. We're aware of an issue that was affecting Online Banking logins. Can I ask you to update to the most recent version of Chrome, delete any saved bookmarks/favourites/links and clear your cookies and cache? This should help - let me know how you go.

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Re: Online Banking not working in Chrome

Posted by BitcoinNoddy BitcoinNoddy
Message 3 of 4 1,585 Views

I was using Version 65.0.3325.181 (Official Build) (64-bit)
Upgraded to Version 66.0.3359.117 (Official Build) (64-bit)

Cleared cache and cookies

 

Now it's working. 

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Re: Online Banking not working in Chrome

Posted by AlexM AlexM
Message 4 of 4 1,579 Views

Hi @BitcoinNoddy  - glad to hear it is sorted.


We noticed a bit of a trend of customers using Chrome who had a little trouble logging in lately, but the cookies/cache clear has been the fix each time.


Thanks for banking with us!

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