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valkorum
valkorum
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SOLVED
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Online Banking not working in Chrome
Posted by valkorum valkorum

on ‎19-03-2018 11:06 AM

Message 1 of 4 2,753 Views

Hi

 

I have noticed that in Google Chrome my internet banking does not work - I get the following error

ibs.bankwest.com.au didn’t send any data.

ERR_EMPTY_RESPONSE

 

I am using Version 64.0.3282.167 - which is 1 version from latest of 65.0.3325.162

 

If I switch to IE then internet banking works fine.  It is an inconvenience for me to switch to IE just so I can access online banking.

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DanaeC
Moderator
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SOLUTION

Re: Online Banking not working in Chrome
Posted by DanaeC DanaeC

on ‎19-03-2018 03:19 PM

Message 2 of 4 2,745 Views

Hi @valkorum, I'm sorry to hear you're having trouble logging in. We're aware of an issue that was affecting Online Banking logins. Can I ask you to update to the most recent version of Chrome, delete any saved bookmarks/favourites/links and clear your cookies and cache? This should help - let me know how you go.

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BitcoinNoddy
BitcoinNoddy
New Member

Re: Online Banking not working in Chrome
Posted by BitcoinNoddy BitcoinNoddy

on ‎22-04-2018 03:22 PM

Message 3 of 4 2,548 Views

I was using Version 65.0.3325.181 (Official Build) (64-bit)
Upgraded to Version 66.0.3359.117 (Official Build) (64-bit)

Cleared cache and cookies

 

Now it's working. 

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AlexM
Forum Manager
Forum Manager

Re: Online Banking not working in Chrome
Posted by AlexM AlexM

on ‎23-04-2018 11:56 AM

Message 4 of 4 2,542 Views

Hi @BitcoinNoddy  - glad to hear it is sorted.


We noticed a bit of a trend of customers using Chrome who had a little trouble logging in lately, but the cookies/cache clear has been the fix each time.


Thanks for banking with us!

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.