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Online Banking Security

[ Edited ]
Posted by LyndsC LyndsC
Message 1 of 10 4,287 Views

Online banking has made it easier to do banking from the comfort of your home, without the need to make a call or visit a store in many cases. And while we have absolute confidence in our online banking system and protecting your accounts, which is why we offer a No Loss Security Guarantee, it’s important you takes steps to protect yourself.

 

Look after your computer by keeping your operating system, internet browser, antivirus and firewall software up to date.

 

Keep your online bank accounts secure by; creating a strong secure code using a combination of letters, numbers and symbols, change your secure code regularly and don’t store it in an easy to find place (especially not your mobile device!).

 

If you’re using a public WiFi network, limit your tasks to online browsing and avoid using it for and banking or other tasks which require you to enter any login details.

 

Check out the online security section of our security centre for more tips, including how to report any suspicious activity. If you have any questions, please just ask away Smiley Happy

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Re: Online Banking Security

Posted by Cocko56 Cocko56
Message 2 of 10 3,898 Views

Since the Bankwest website upgrade, my browser now retains my security code. It is an old business system running XP pro and Firefox.  Now others using the system can login to my banking. Never had this problem before.

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Re: Online Banking Security

Posted by SarahF SarahF
Message 3 of 10 3,896 Views

Hi @Cocko56, I've just checked with our team and can confirm that our Online banking and Website are separate and should not affect each other. If you'd like you can do an online search for how to delete saved passwords for your browser. These two links may help: https://support.mozilla.org/en-US/questions/731567  or http://www.technipages.com/delete-saved-password-firefox 

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Re transfer money

Posted by Maureen84 Maureen84
Message 4 of 10 284 Views
 
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Re: Re transfer money

Posted by DanaeC DanaeC
Message 5 of 10 281 Views

Hey @Maureen84, did you need a hand with something here? Let me know!

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Re: Online Banking Security

Posted by Mr_MR Mr_MR
Message 6 of 10 114 Views

In the online banking security settings I have the SMS code turned on but it seems not send any codes. Instead, I can login by using my numeric customer code and a fixed password only without any single-use / two-factor codes. Which item(s) in the settings do I need to activate to lift the security of the authentication to an adequate level, please?

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Re: Online Banking Security

Posted by DanaeC DanaeC
Message 7 of 10 98 Views

Hey @Mr_MR, sorry I'm a little confused by your enquiry.

 

The SMS Code would be required if you’re transferring funds via Online Banking, to a new, or previously unsaved recipient; or updating your personal details - not to log into your Online Banking.

 

Is this what you're referring to here?
 

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Re: Online Banking Security

Posted by Mr_MR Mr_MR
Message 8 of 10 65 Views

DanaeC, I'm referring to increased security of the login process by using a disposable / single-time code in addition to the username & password. These days many organisations generate SMS messages with a code, some use an app to generate one, you would also have seen various versions of SecurID or similar FOB's, pre-printed cards / lists with single-use codes, etc.

Where do I switch this on or request for it in the Bankwest online banking, please?

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