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Online Account

Posted by Bovis14 Bovis14
Message 1 of 4 473 Views

Hi,

 

Currently I can't access my online account. When I log in it comes up to my email page but wont let me close it. It comes up with an error sign and says pop up blocked. 

 

Can you please advise.

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Re: Online Account

Posted by LyndsC LyndsC
Message 2 of 4 473 Views

Hi @Bovis14, can I ask if you are trying to access online banking through a link in your email, or by typing the address www.bankwest.com.au into the address bar? We advise customers never to click a link in an email asking for personal details, and it's best to always log in via our website.

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Re: Online Account

Posted by Bovis14 Bovis14
Message 3 of 4 430 Views

I am entering the address into my browser 

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Re: Online Account

Posted by SarahF SarahF
Message 4 of 4 427 Views

Thanks @Bovis14, could you please ensure that pop up blockers are turned off on your browser to allow online banking to open. Also if you have another browser type you can try on that may be a good option to see if you can get the window to open. Thanks

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