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Online Access

Posted by shlomo shlomo
Message 1 of 4 3,598 Views

Cannot log into my BOB on my private laptop. It keeps saying my session has timed out. Help!

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Re: Online Access

Posted by LyndsC LyndsC
Message 2 of 4 3,596 Views

Hi @shlomo, it may be best to try clearing your temporary files and cookies, before attempting to log in again. You can follow the below steps if you use Internet Explorer or Mozilla Firefox.


Internet Explorer 8 or later:

  1. start Internet Explorer
  2. click the Safety menu in the upper right corner, click Delete Browsing History..
  3. un-tick Preserve Favorites website data, and select Temporary Internet files, Cookies, and History
  4. click Delete

Mozilla Firefox

  1. start Mozilla Firefox
  2. From the Tools menu, select Clear Recent History
  3. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
  4. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now

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Re: Online Access

[ Edited ]
Posted by thewinchester thewinchester
Message 3 of 4 3,596 Views

@shlomo: There's some basic troubleshooting you can do to isolate the issue, including:


  1. Clear your browser cache, cookies and history.
  2. Try an alternate web browser (i.e. Safari, Firefox, Chrome), and ensure you're running the latest version of your web browser.
  3. Try a different connection to the internet (i.e. try a hotspot from your mobile, or connect to a different mobile network).
  4. Ensure your computer is up to date, running all the lastest software updates, patches and security fixes for your operating system.


If the issues persist after those steps, call Bankwest on 1300 440 749 for assistance.

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Re: Online Access

Posted by mayhewga mayhewga
Message 4 of 4 3,441 Views

@shlomo wrote:

Cannot log into my BOB on my private laptop. It keeps saying my session has timed out. Help!

Shlomo, I too have been having the same problem for several months.


Each and every time I want to log in on my Chromebook I get the message:


"time out

Your Internet Banking session has been timed out. Please log on."


So I try to log on again and the same reply is generated.


Now it seems very easy to solve according to Bankwest... just clear all your cookies, browsing history etc. but to have to do this every single time (several times a day) is a pain. Especialy because not only does it clear whatever the Bankwest site thinks is wrong, but that action also clears all my other stuff, so I lose all my history, my logins etc etc for every site I use.


I have been told by my local branch staff and the phone staff that mine is the very first incidence of this they have ever heard of and that it must be my browser/computer/ whatever.


However seeing as how you too are having the same problem it is not a unique fault with just me is it?



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