on 17-01-2017 07:49 AM
Hi @StanLee, thanks for taking the time to contact us today. Offset accounts do need to opened with a consultant either in-store, or over the phone. If you would like to get the process started from home, please call 13 17 19 between 7am - 6pm AWST Mon - Fri, or 8am - 4pm AWST on Saturday's for assistance. Thanks!