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yhds
yhds
New Member

ONLINE BANKING LOCKED, Call back at 8am local time???
Posted by yhds yhds

on ‎01-12-2015 05:15 AM

Message 1 of 2 1,693 Views

I have got my online banking locked because Bankwest system was down last night, and called back on the 30th Nov to find out. The operator ask me to call back today to find out or to reset. Till now 8:13am, the enquiry number still telling me now is outside the operating hour, ask me to call back during the local time between 8am to 8pm..... How am I suppose to do and trust you guys??

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PeteW
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Re: ONLINE BANKING LOCKED, Call back at 8am local time???
Posted by PeteW PeteW

on ‎01-12-2015 08:58 AM

Message 2 of 2 1,689 Views

Sorry about this @yhds - which state were you calling from?

 

If you haven't managed to get this resolved yet, I'm happy to help out. If you've tried the 'reset your secure code online' link below the password field and that hasn't fixed it then I can arrange for one of my colleagues to call you and get this sorted out. If you want me to do this please just email me your full name and best contact number to forum@bankwest.com.au Thanks!

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.