on 01-12-2015 05:15 AM
I have got my online banking locked because Bankwest system was down last night, and called back on the 30th Nov to find out. The operator ask me to call back today to find out or to reset. Till now 8:13am, the enquiry number still telling me now is outside the operating hour, ask me to call back during the local time between 8am to 8pm..... How am I suppose to do and trust you guys??
on 01-12-2015 08:58 AM
Sorry about this @yhds - which state were you calling from?
If you haven't managed to get this resolved yet, I'm happy to help out. If you've tried the 'reset your secure code online' link below the password field and that hasn't fixed it then I can arrange for one of my colleagues to call you and get this sorted out. If you want me to do this please just email me your full name and best contact number to firstname.lastname@example.org Thanks!
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