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Need to change my mobile number to reset my secure code

Posted by Roddy00 Roddy00
Message 1 of 4 641 Views
I forgot my secure code And don't have the same mobile number as when I first registered
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Re: Need to change my mobile number to reset my secure code

Posted by PeteW PeteW
Message 2 of 4 632 Views

Hi @Roddy00, we'll need to speak with you over the phoen to get this one sorted out. You can call us on 131719 8am-8pm local time or if you email me your full name and contact number to forum@bankwest.com.au I can arrange for one of my colleagues to call you.

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Re: Need to change my mobile number to reset my secure code

Posted by Donna289 Donna289
Message 3 of 4 470 Views

Can you not send me a email to reset? I have no mobile here on holiday. 

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Re: Need to change my mobile number to reset my secure code

Posted by LyndsC LyndsC
Message 4 of 4 469 Views

Hi Donna, for security reasons we can't issue secure codes via email, however if you can give us a call on 13 17 19 (in Australia), we can asisst in resetting your secure code. If you're travelling outside of Australia you can call us on  +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Thanks!

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