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NOTICE: Technical issue affecting some of our services

Posted by gazraz gazraz
Message 1 of 5 853 Views

Hi - my andriod app was working fine until an update this morning. Now when I login on my phone it says that my device is using an incorrect date which will affect your mobile banking experience. It only started saying this, this morning, after the update was installed. My phone has the right timezone day date etc - I turned the phone off and back on - no luck. Any ideas on how to fix this ?? - thanks.

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Re: NOTICE: Technical issue affecting some of our services

[ Edited ]
Posted by MegB MegB
Message 2 of 5 820 Views

Hey @gazraz, thanks for letting us know about the message you're receiving. I'm very sorry this is happening and can appreciate this is frustrating.

Our App Team have identified the issue and are working on a fix for it as we speak. In the meantime, you can continue to use the app as normal, just clear the message when it pops up Smiley Happy

An update will be available in the Google Play Store as soon as possible.

 

Edit:- The update with the fix for the time/date error is now live. It's V3.8.2

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Re: NOTICE: Technical issue affecting some of our services

Posted by gazraz gazraz
Message 3 of 5 810 Views

Hi MegB - the last update I have is 3.8.0 - how to I access 3.8.2 to update ?? I haven't received any auto updates on my phone ,(moto g5 plus) thanks.

 

 

 

 

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Re: NOTICE: Technical issue affecting some of our services

Posted by gazraz gazraz
Message 4 of 5 796 Views

Any ideas on how to get 3.8.2 update other than unistallingu my 3.8.0 version?

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Re: NOTICE: Technical issue affecting some of our services

Posted by MegB MegB
Message 5 of 5 790 Views

Hey @gazraz, the update should be available in the Google Play Store. I would recommend checking the store directly instead of relying on auto updates Smiley Happy

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