Bankwest Forum

Ask a new question
Reply
Rookie

Money missing after adding money to account with negative funds with paypal

Posted by hebbr19 hebbr19
Message 1 of 6 611 Views

I had negative funds with paypal as it said on my account. It also said negative funds on my personal bank account page with bankwest because of paypal. When I added money to my bank account in 2 lots the negative balance automatically dissapeared and the account went back to normal. I had thought it would go straight to paypal. Yet when i go back to paypal after 2 days it still says im in negative credit. Its as if my money has dissapeared ??? Its gone from my account and not gone to paypal?

 

Help owuld be greatly appreciated, Thankyou,

hebbr19.

Reply
0 Kudos
Moderator

Re: Money missing after adding money to account with negative funds with paypal

Posted by SarahF SarahF
Message 2 of 6 602 Views

Hi @hebbr1, we can certainly look into this for you however we would need to identify you to find out what's happened. If you can call us on 13 17 19 or log into online banking to live chat with our team that would be great. Thanks!

Reply
0 Kudos
Rookie

ArRe: Money missing after adding money to account with negative funds with paypal

Posted by hebbr19 hebbr19
Message 3 of 6 597 Views

Hi 

I'm on holiday at the moment which is why I haven't gone into a store yet or called. I've looked for live chat but can't find it on the website. 

 

Thanks

Reply
0 Kudos
Moderator

Re: ArRe: Money missing after adding money to account with negative funds with paypal

Posted by SarahF SarahF
Message 4 of 6 593 Views

Hi @hebbr19, to live chat with our team you can log into online banking via a computer and click 'chat now' which is on the bottom right of the online banking tab. Alternatively you can call our international number +61 8 9449 2840.

Reply
0 Kudos
New Member

Re: Money missing after adding money to account with negative funds with paypal

Posted by vern vern
Message 5 of 6 438 Views

I am having the same problem right now.

Reply
0 Kudos
Moderator

Re: Money missing after adding money to account with negative funds with paypal

Posted by LyndsC LyndsC
Message 6 of 6 435 Views

Hi @vern, thanks for contacting us in regards to this. As we're unable to access or discuss any personal account information over the forum we'd need to speak with you over the phone or via live chat, so we can look into this for you. You can access live chat by logging into your online banking during WA business hours via a computer, and selecting the orange "chat now" button. Alternatively, if you call us on 13 17 19 we can have a look into what's happened. Thanks

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.