on 22-01-2017 05:25 AM
I had negative funds with paypal as it said on my account. It also said negative funds on my personal bank account page with bankwest because of paypal. When I added money to my bank account in 2 lots the negative balance automatically dissapeared and the account went back to normal. I had thought it would go straight to paypal. Yet when i go back to paypal after 2 days it still says im in negative credit. Its as if my money has dissapeared ??? Its gone from my account and not gone to paypal?
Help owuld be greatly appreciated, Thankyou,
on 23-01-2017 03:34 PM
Hi @hebbr1, we can certainly look into this for you however we would need to identify you to find out what's happened. If you can call us on 13 17 19 or log into online banking to live chat with our team that would be great. Thanks!
on 27-01-2017 05:02 AM
I'm on holiday at the moment which is why I haven't gone into a store yet or called. I've looked for live chat but can't find it on the website.
on 27-01-2017 12:05 PM
3 weeks ago
Hi @vern, thanks for contacting us in regards to this. As we're unable to access or discuss any personal account information over the forum we'd need to speak with you over the phone or via live chat, so we can look into this for you. You can access live chat by logging into your online banking during WA business hours via a computer, and selecting the orange "chat now" button. Alternatively, if you call us on 13 17 19 we can have a look into what's happened. Thanks