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Money missing after adding money to account with negative funds with paypal

Posted by hebbr19 hebbr19
Message 1 of 8 1,411 Views

I had negative funds with paypal as it said on my account. It also said negative funds on my personal bank account page with bankwest because of paypal. When I added money to my bank account in 2 lots the negative balance automatically dissapeared and the account went back to normal. I had thought it would go straight to paypal. Yet when i go back to paypal after 2 days it still says im in negative credit. Its as if my money has dissapeared ??? Its gone from my account and not gone to paypal?

 

Help owuld be greatly appreciated, Thankyou,

hebbr19.

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Re: Money missing after adding money to account with negative funds with paypal

Posted by SarahF SarahF
Message 2 of 8 1,402 Views

Hi @hebbr1, we can certainly look into this for you however we would need to identify you to find out what's happened. If you can call us on 13 17 19 or log into online banking to live chat with our team that would be great. Thanks!

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ArRe: Money missing after adding money to account with negative funds with paypal

Posted by hebbr19 hebbr19
Message 3 of 8 1,397 Views

Hi 

I'm on holiday at the moment which is why I haven't gone into a store yet or called. I've looked for live chat but can't find it on the website. 

 

Thanks

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Re: ArRe: Money missing after adding money to account with negative funds with paypal

Posted by SarahF SarahF
Message 4 of 8 1,393 Views

Hi @hebbr19, to live chat with our team you can log into online banking via a computer and click 'chat now' which is on the bottom right of the online banking tab. Alternatively you can call our international number +61 8 9449 2840.

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Re: Money missing after adding money to account with negative funds with paypal

Posted by vern vern
Message 5 of 8 1,238 Views

I am having the same problem right now.

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Re: Money missing after adding money to account with negative funds with paypal

Posted by LyndsC LyndsC
Message 6 of 8 1,235 Views

Hi @vern, thanks for contacting us in regards to this. As we're unable to access or discuss any personal account information over the forum we'd need to speak with you over the phone or via live chat, so we can look into this for you. You can access live chat by logging into your online banking during WA business hours via a computer, and selecting the orange "chat now" button. Alternatively, if you call us on 13 17 19 we can have a look into what's happened. Thanks

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Re: Money missing after adding money to account with negative funds with paypal

Posted by angelokv96 angelokv96
Message 7 of 8 689 Views

I'm having the same problem

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Re: Money missing after adding money to account with negative funds with paypal

Posted by LyndsC LyndsC
Message 8 of 8 658 Views

Hi @angelokv96, as @SarahF has mentioned above, we would need to speak with you and identify you over the phone or via our messaging service to look into what's happened here. You can give us a call on 13 17 18, or log into online banking to speak with us.

You can access messaging during WA business hours by logging into online banking using a computer and selecting "Message us now".

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