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Messaging - the new chat in online banking

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Posted by PeteW PeteW
Message 1 of 3 14,942 Views

We're really excited to have launched Messaging (the evolution of online chat) in online banking today as part of the Online Banking v17.4 Release.


No longer will you need to chat to us about the same thing because you forgot the answer from last time or repeat what you've already asked us because we'll now also display your conversation history to you every time you message us. You can even start a chat on your work computer and finish it on your home computer.


And if that wasn't enough, we'll always aim to connect you through to the same colleague every time you click the 'Message us now' button.


So if you already use and love our online chat service in online banking, give messaging a go. And if you haven't yet tried either, you're in for a treat - just log into online banking and click the 'Message us now' button on the right of screen and we'll be ready and happy to help Smiley Very Happy



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Re: Messaging - the new chat in online banking

Posted by r0bin r0bin
Message 2 of 3 12,602 Views

So, why is the messaging service only available after you log in? My continuing problem with Bankwest is that my PAN and secure code don't allow me to log in, and when I reqeust a code to change my password it doesnt register. SO, I cant log in and therefore cant ask why.



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Re: Messaging - the new chat in online banking

Posted by LyndsC LyndsC
Message 3 of 3 12,552 Views

Hi @r0bin, as our messaging service is a secure method of contact, we do require you to log in first. By logging in you with your specific PAN and secure code, you come through to us already identified, without this we would not be able to access any account or personal information to discuss this with you.

If you can give us a call on 13 17 19, we can identify you over the phone and look into this.

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