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Login fail

Posted by anna628 anna628
Message 1 of 2 75 Views

To whom it may concern,

 

I would like to reset my secure code but it tells me to call 1300 440 749.

However I'm currently at oversea and I'm not in the situation which I can make international call.

Would you please assist me to login to online banking.

 

Thank you,

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Re: Login fail

Posted by DanaeC DanaeC
Message 2 of 2 72 Views

Hi @anna628, I'm sorry to hear this.

You would need to be verbally identified for your Secure Code to be reset, so if you could please send your full name, Forum username, current location and best contact number (including any country/area codes) to forum@bankwest.com.au we can arrange a call back for you.

 

Thanks!

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