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Logged off Mid Use for Inactivity

Posted by Marcaron67 Marcaron67
Message 1 of 2 44 Views

Hi,

Long time listener, first time caller

New to BW, and experience has been great thus far, with the exception of when I log on to Internet Banking, I will often get logged out mid use, for inactivity. Capture.JPG

Does this happen regularly?, I've been trying to internal transfer and I've been logged off4 times already, before I can even get to picking the destination account.

 

Appreciate any insight

Cheers Marc

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Re: Logged off Mid Use for Inactivity

Posted by MegB MegB
Message 2 of 2 29 Views

Hi @Marcaron67 welcome! Thanks for reaching out Smiley Happy

While our online banking will automatically log out a user after a period of time for security reasons, it shouldn't be that quick that you're unable to start a transfer. 

Clearing your cookies/cache/temporary files and deleting any saved links/favourites/bookmarks should help with this. If not, please try another browser, or our app and let me know how you go. 

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