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Locked out of internet banking

Posted by SarahMcGahan SarahMcGahan
Message 1 of 7 723 Views

Hi,

 

I changed my passwork yesterday and since have been having major issue with my online banking. I am now locked out and live in Bali so diffucult to call. I have tried emailing (bounced) contact via Facebook (no response) and would really like to get this sorted out ASAP.

Does anyone have any suggestions?

 

Thanks so much,

 

Sarah

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Re: Locked out of internet banking

Posted by DanaeC DanaeC
Message 2 of 7 722 Views

Hi Sarah, I have actually just responded to your Facebook message in regards to this. Thank you.

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Re: Locked out of internet banking

Posted by SarahMcGahan SarahMcGahan
Message 3 of 7 721 Views

I've just responsed back

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Re: Locked out of internet banking

Posted by SarahMcGahan SarahMcGahan
Message 4 of 7 720 Views

Danae - I responded twice to your FB message, which you have ignored. There is no International Operator in Bali - therefore you need to call my local number which I have put in my FB message back to you.

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Re: Locked out of internet banking

Posted by DanaeC DanaeC
Message 5 of 7 718 Views

Hi @SarahMcGahan, we do monitor Social Media between WA Business Hours Monday - Friday, this is not an immediate service. However, we will always respond to enquiries as soon as we possibly can. I have responded to your message and passed on your details, thank you.

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Re: Locked out of internet banking

Posted by Andrewter Andrewter
Message 6 of 7 209 Views

Do not bank bankwest

 

They locked me out of my account after calling for help to sort out a direct debit not working. Asked a few questions and said I didn’t pass. No email or text sent to confirm or refute my identity. 

 

Even worse no text or email sent to say my account was frozen ... presuming I was a scammer on the phone why not send a confirmation email or text to me?! If it was a threat this should have been done. 

 

Still waiting on a call from a bank official. They said could be 48 hours- not acceptable. 

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Re: Locked out of internet banking

Posted by LyndsC LyndsC
Message 7 of 7 204 Views

Hi @Andrewter, I have just responded to your other post in regards to this.

Whilst I can't access or discuss any personal account information over the forum, I'd really like to look into this further for you. Can you please send me an email to forum@bankwest.com.au with your full name, contact number and forum username and I will follow this up for you? Thanks

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