DanaeC
Hey there @DjangoGonzales, thanks for getting in touch.
We're unable to view or provide any personal information via the Forum, so if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to help you out 
Alternatively, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.
Please note I have also edited your post for security reasons, as we do not recommend sharing your personal information. Thanks!
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DanaeC
Hmm, I've just checked and can confirm we're not having any issues with Messaging @DjangoGonzales, have you been able to speak with a consultant as yet?
If this is still happening, the best thing to do here would be to clear your cookies and cache, and ensure you're not logging into your Online Banking using a saved/bookmarked link. This should solve the problem you're having, and will ensure you're able to speak with a consultant in the quickest time.
If you could also please let me know the approximate time you called, as we'll need to look into this - the IVR should be available 24/7 even if the call volumes are higher than normal.
Thanks!
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