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Loan Account.

[ Edited ]
Posted by DjangoGonzales DjangoGonzales
Message 1 of 4 1,094 Views

Hello,

Could you please email me a statement showing the security BankWest holds over my property.

Loan number: XXXXXXX

Email:  XX@XX.XX

 

Thank you in advance!

Karl-Heinz Wegener

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Re: Loan Account.

Posted by DanaeC DanaeC
Message 2 of 4 1,079 Views

Hey there @DjangoGonzales, thanks for getting in touch.

 

We're unable to view or provide any personal information via the Forum, so if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to help you out Smiley Happy
Alternatively, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.

Please note I have also edited your post for security reasons, as we do not recommend sharing your personal information. Thanks!

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Re: Loan Account.

Posted by DjangoGonzales DjangoGonzales
Message 3 of 4 1,071 Views

Hello,

An error message keeps on coming up when trying to use "Message us Now" from a PC even when just logged in.

Phone number is constantly unavailable due to "a large number of calls".

If you could make the "Message us Now" service work, that would be great.

Thank you!

Karl Wegener

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Re: Loan Account.

Posted by DanaeC DanaeC
Message 4 of 4 1,064 Views

Hmm, I've just checked and can confirm we're not having any issues with Messaging @DjangoGonzales, have you been able to speak with a consultant as yet?

If this is still happening, the best thing to do here would be to clear your cookies and cache, and ensure you're not logging into your Online Banking using a saved/bookmarked link. This should solve the problem you're having, and will ensure you're able to speak with a consultant in the quickest time.

If you could also please let me know the approximate time you called, as we'll need to look into this - the IVR should be available 24/7 even if the call volumes are higher than normal.

Thanks!

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