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Left the country, entered password incorrectly too many times, unable to use SMS to verify.

Posted by Fishermanbo0 Fishermanbo0
Message 1 of 2 2,018 Views

Hello, i left the country fairly recently and wanted to change my address to my mothers Address in Australia, but upon trying to login to online banking i have entered my password incorrectly too many times (i have been using pin login on my Iphone for almost the past year) and now i am locked out of my accounts. i am unable to verify via SMS as my phone service has been disconnected, and am unable to call the bankwest customer service helpline from where i am. Is there any other way for me to verify myself and reset my password? i have been a bankwest customer for many many years and any help would be greatly appreciated. Also if it's possible are you able to reply to my email address @gmail?


many thanks in advance.

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Re: Left the country, entered password incorrectly too many times, unable to use SMS to verify.

Posted by LyndsC LyndsC
Message 2 of 2 2,018 Views

I'm sorry to hear you have been locked out of your online banking @Fishermanbo0. For security reasons we can't access or discuss any personal account information over the forum, so we do need to speak with you over the phone to assist. You can contact us on +61 8 9486 4130 any time of the day or night when overseas. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. If you're unable to call, please send me an email to with your full name, contact number (including any area and country codes) and your forum username, and I'll arrange for a specialist to call you. Please also include your current location and the best time for us to call during WA business hours. Thanks!

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