on 03-05-2018 06:54 AM
My partner has set up all our scheduled/recurring bill payments and I needed to update the account number for one of the BPay payments.
When I went to the list of scheduled payments it's empty.
Why can't I see the list of scheduled payments, it comes up when she logs in ?
on 03-05-2018 03:50 PM
Hi @slaneyrw, when a scheduled payment is made, it will only show in the online banking from which it was created, regardless of if the account its processed from is in joint names or not. To update the payment, your partner will need to log into her own online banking I'm sorry. If she can't remember her log in details, she can call our Contact Centre on 13 17 19 at anytime to have these reissued.
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on 04-05-2018 05:13 AM
What an insane decision... that just encourages sharing of account details so a household can *effectively* maintain their finances.
No, my partner has NOT lost her details, I just needed to wait 12 hours before I could update the details.
And I might add, BW is the first institution that I have banked with that imposes this restriction.
When can I get this behaviour changed ?
on 04-05-2018 03:03 PM
4 weeks ago
Ok, this has just bit us again with a duplicate BPay payment.
I can't understand why we cannot specified that we want to SHARE this information on a joint account.
LISTEN TO YOUR CUSTOMERS... or you will lose them!
4 weeks ago
Hey @slaneyrw, I'm sorry you've had a BPay transfer duplicated and can appreciate this is frustrating. Your feedback regarding being able to see scheduled payments created by the joint party has been passed through to our online banking team.
While we don't want to see you leave over this, we understand you need to do what's best for you and your banking needs.