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Joint Account - Cannot see scheduled payment details

Posted by slaneyrw slaneyrw
Message 1 of 4 263 Views

My partner has set up all our scheduled/recurring bill payments and I needed to update the account number for one of the BPay payments.

 

When I went to the list of scheduled payments it's empty.

 

Why can't I see the list of scheduled payments, it comes up when she logs in ?

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Re: Joint Account - Cannot see scheduled payment details

Posted by LyndsC LyndsC
Message 2 of 4 252 Views

Hi @slaneyrw, when a scheduled payment is made, it will only show in the online banking from which it was created, regardless of if the account its processed from is in joint names or not. To update the payment, your partner will need to log into her own online banking I'm sorry. If she can't remember her log in details, she can call our Contact Centre on 13 17 19 at anytime to have these reissued.

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Re: Joint Account - Cannot see scheduled payment details

Posted by slaneyrw slaneyrw
Message 3 of 4 245 Views

What an insane decision... that just encourages sharing of account details so a household can *effectively* maintain their finances.

 

No, my partner has NOT lost her details, I just needed to wait 12 hours before I could update the details.

 

And I might add, BW is the first institution that I have banked with that imposes this restriction.

 

When can I get this behaviour changed ?

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Re: Joint Account - Cannot see scheduled payment details

Posted by LyndsC LyndsC
Message 4 of 4 234 Views

I'm sorry you feel this way @slaneyrw, I will ensure your feedback is passed on to our online banking team.

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