on 02-07-2016 08:43 AM
on 02-07-2016 03:36 PM
+1 for this please. SMS codes are a pain, especially for customers who are travelling or based overseas.
If BWA goes down this road, it would be great for customers to have the choice - either an option within the Bankwest app (similar to Citibank's implimentation), or an rfc6238 method that allows people to use any existing TOTP generator app (i.e. Google Authenticator, 1Password, Lastpass, et all) to generate a one-time password token.
And for the love of all things holy - do not do what ANZ have done, and created a second specifically app that only does one-time passwords, and nothing else. This is a waste of app space, and adds unnecessary confusion to the user experience.
on 05-07-2016 09:51 AM
Hi @slaneyrw, thanks for the great suggestion, we're always looking for ways to improve our online and mobile banking experiences.
As always @thewinchester, thank you for your detailed feedback, I'll certainly make sure this is passed onto our online team to look into.
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19-11-2017 09:58 PM - edited 19-11-2017 10:02 PM
Still no 2FA for the residential banking website almost a year later???? Not happy, Jan!
Yes, you can register for the SMS confirmations, but it's not 2FA. 2FA should be used on LOGIN!