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International Transfer without phone verification

Posted by carloschak carloschak
Message 1 of 2 1,889 Views

Hey there, 

I am currently living in Malaysia and I would need some of the fund in my saving accounts to be transferred over to my Malaysian bank account but I've lost my phone number so I am unable to use SMS code to change the limit and thus making the transfer online. 

Please help. 


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Re: International Transfer without phone verification

Posted by DanaeC DanaeC
Message 2 of 2 1,886 Views

Hi @carloschak, sorry to hear this. An international transfer is unable to be arranged via the app or without the SMS Code I'm sorry, so iyou are unable to access a computer or your registered phone number, you can still arrange the transfer by completing an International Transfer form, via this link to our forms page. It would be best to ensure that your details are up to date, if so you call our Contact Centre on +61 8 9486 4130 from a landline overseas, this can be arranged for you. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Thank you. ^Danae

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