Bankwest Forum

Ask a new question
Reply
Highlighted
Moderator

In-App Messaging is here!

Posted by DanaeC DanaeC
Message 1 of 6 4,980 Views

Get help on the go - any where, any time.

 

We're really excited to have launched in-app messaging, the easiest way to have a conversation with us in real time.

 

Using the "Ask Us" button on the Bankwest mobile app, you're able to chat with our team from your device 24 hours a day, 7 days a week.

 

Logging in with your security details (ie PAN and Secure Code, PIN or Fingerprint) means there's no need for additional ID verification - you can start a secure conversation right away.

 

You'll even receive Push Notifications when we've replied - so there's no need to interrupt that game or ruin that selfie!

 

Any questions? Ask Us now!

Messaging Image 1.jpg

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Moderator

Re: In-App Messaging is here!

[ Edited ]
Posted by DanaeC DanaeC
Message 2 of 6 4,952 Views

It's also good to note that Messaging is available in your Online Banking when logged in via the Full Site on a PC/Laptop - you can view more info here.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

New Member

Need help logging to my account

Posted by Alioune1 Alioune1
Message 3 of 6 2,376 Views

Please please please 

 

Reply
0 Kudos
Moderator

Re: Need help logging to my account

Posted by DanaeC DanaeC
Message 4 of 6 1,767 Views

Hi @Alioune1 , please give our Contact Centre a call on 13 17 19 at any time so that they can help you get back into your Online Banking.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: In-App Messaging is here!

Posted by Beaches Beaches
Message 5 of 6 1,302 Views

no

Reply
0 Kudos
New Member

Re: In-App Messaging is here!

Posted by TulipKat TulipKat
Message 6 of 6 709 Views

There is no Ask Us button in the app on my iPad.  

I have tried calling Bankwest, but being put on hold for half an hour didn’t appeal.  So I looked for the Ask Us that you are so proud of.  It doesn’t exist.  Anywhere. Certainly not in the spot you show in the photo in your post. Or anywhere else.  I try “Contact us’ instead but it sends me to the website where it tells me to click on the Ask Us button in the app.  OMG.

I want to close 2 of my redundant accounts but there is no way for me to do such a simple thing in the app or the website so I guess I have to block out a whole afternoon to sit on hold till a human answers the phone.  Great.

Can you tell I’m frustrated?

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.