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IB payment detail over 12 months old

Posted by Samphire78 Samphire78
Message 1 of 4 270 Views

I am trying to find out the details on a transaction for IB Payment but it's over 12 months in the transaction history.  Can I find this any other way? Statements are no help either.

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Re: IB payment detail over 12 months old

Posted by LyndsC LyndsC
Message 2 of 4 267 Views

Hi @Samphire78, by performing a transaction search in online banking you can view transactions up to 2 years old. You can view the details of how to do this in this forum post.

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Re: IB payment detail over 12 months old

Posted by Samphire78 Samphire78
Message 3 of 4 266 Views

Yes but I can't see the details of the IB Payment, just the reference number, ie IB Payment 123456, and I can't expand this to see where the money was transferred to like you can in the account history section.

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Re: IB payment detail over 12 months old

Posted by LyndsC LyndsC
Message 4 of 4 262 Views

If the transaction is over 12 months old, we'd need to speak with you over the phone or via online chats to look into this for you @Samphire78.

You can access live chat during WA business hours by logging into online banking using a computer and selecting "Chat now".  Alternatively, if you  give us a call on 13 17 19, we can look into this for you.

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