on 05-09-2017 06:48 PM
on 06-09-2017 10:48 AM
on 06-09-2017 10:52 AM
Yes but I can't see the details of the IB Payment, just the reference number, ie IB Payment 123456, and I can't expand this to see where the money was transferred to like you can in the account history section.
on 06-09-2017 02:32 PM
If the transaction is over 12 months old, we'd need to speak with you over the phone or via online chats to look into this for you @Samphire78.
You can access live chat during WA business hours by logging into online banking using a computer and selecting "Chat now". Alternatively, if you give us a call on 13 17 19, we can look into this for you.