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I made a BPAY payment to Telstra on the 8/5/17 which shows on my statement but hasn't been received

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Posted by CC46 CC46
Message 1 of 2 1,694 Views

I need to find out where the payment has gone.  I have searched under BPAY view but it doesn't come up on the list.  Can I please find out exactly where this payment has gone?  The amount is $192.00 paid by BPAY on the 8/5/17 from my account number BSB: 30XXXX  A/C NO: XXXXXXX.  Thankyou

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Re: I made a BPAY payment to Telstra on the 8/5/17 which shows on my statement but hasn't been re...

Posted by DanaeC DanaeC
Message 2 of 2 1,693 Views

Hi @CC46, for security reasons via the Forum I won't be able view your details to look into this I'm sorry, however I can certainly advise you on how you can find this. 

Once you have logged into your Online Banking (BOB), you will need to select "Payments and Transfers > Payment History" from the Menu options. You will then be provided with a list of previous transfers, in date order. Once you have found the payment in question, you can click on the "Payment Reference" which will be an Orange Hyperlink.

The details of where the funds have been transferred to (ie the Biller Code, Reference Number, amount etc) will be listed in full. It is important to note however, that this will only be available to view via the Online Banking access of the account holder who made the payment. Hope this helps!


*Please note that for security reasons I have edited your post to remove your BSB and Account Number from view, thanks.

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