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I am overseas and not receiving any secure codes

Posted by Niamh Niamh
Message 1 of 5 783 Views

I moved back home to Ireland and I need to transfer money from my Australian account into my Irish account. But my telstra sim stopped working and I can't receive any secure codes. what can i do??

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Re: I am overseas and not receiving any secure codes

Posted by LyndsC LyndsC
Message 2 of 5 780 Views

Hi @Niamh, you can complete an International Money Transfer Form. You can also check out our International Transfers page on our website for more information on how to transfer funds.

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Re: I am overseas and not receiving any secure codes

Posted by Niamh Niamh
Message 3 of 5 770 Views
Thank you LyndsC! However i need secure codes for a transfer but my Telstra SIM is not working therefore I do not receive the codes!! Do you know how I could change my settings without secure codes? Or would bankwest accept the transfer form of I'm in a different country?
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Re: I am overseas and not receiving any secure codes

[ Edited ]
Posted by thewinchester thewinchester
Message 4 of 5 767 Views

In that case @Niamh, i'd suggest giving Bankwest's overseas number a call to request a temporary exemption to make the transaction quickly.

 

You may also be able to send a BankMail message to make this request, but it won't be responded to immediately.

 

If you're still intending to bank with Bankwest if permanently based in Ireland AND you're unable to restore your Telstra services, you may also need to discuss on that call how you can make these transfers online without the use of Secure Code.

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Re: I am overseas and not receiving any secure codes

[ Edited ]
Posted by LyndsC LyndsC
Message 5 of 5 758 Views

The form above is used to make an international transfer @Niamh, as you do need SMS code active to be able to perform the transfer in online banking and it also needs to be an Australian mobile number.

 

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