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How to update your contact details

[ Edited ]
Posted by Jeremy Jeremy
Message 1 of 3 8,199 Views

To update your Australian mobile number, please give us a call on 13 17 19 at any time. Due to security restrictions, this cannot be done via online banking/the app.


To update your Australian residential/postal address/es and email address, log into online banking using a PC/laptop > select ‘My details & security from the menu on the left > select ‘My contact details > update the required info and save the update.


If you now reside overseas, please chat with our Online Messaging Team so we can update your address/contact numbers for you. 

For all Business accounts, please contact 13 7000.

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Re: How to update your address

Posted by Kjerstivinje Kjerstivinje
Message 2 of 3 8,021 Views

my husband dont know is Pan number and it is the only way he can change his address, how can we get his pan without going to the bank or login. we are abroad and can't visit a bank and it is difficult to call due to the 7 hours timedifference


Re: How to update your address

Posted by DanaeC DanaeC
Message 3 of 3 8,013 Views

Hi @Kjerstivinje, thanks for your enquiry. If your husband is unsure of his PAN, he will still be able to update his address Smiley Happy We would ask that you have him call our Contact Centre, for assistance with doing this. A consultant will also be able to help him obtain his Online Banking details. They are available at any time, on +61 8 9486 4130 from overseas. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Hope this helps!

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