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How do I get my money back?

Posted by ayeshamlai ayeshamlai
Message 1 of 6 496 Views
I purchased a top off an online boutique, and I paid for the item via bank transfer. I know it was the wrong thing to do and I should of used PayPal but I genuinely trusted the individual hoping that she would send through post my top. I paid for the item on March 11th, for weeks she's been messaging me on FB and texting me telling me that she's sent the top but I have received nothing still. Everyone else who has bought of her has received their money back and I'm hoping BankWest will be able to help me out. Should I just give someone a call?
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Re: How do I get my money back?

Posted by LyndsC LyndsC
Message 2 of 6 495 Views

Hi @ayeshamlai, it would be best to give us a call on 13 17 19, so we can look into this for you and discuss your options. Thanks!

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Re: How do I get my money back?

Posted by Tanker306 Tanker306
Message 3 of 6 251 Views

Hi I have had a similar incident happen to me recently.

 

Is there a chance that I will get my money back?

 

Cheers,

Ryan

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Re: How do I get my money back?

Posted by SarahF SarahF
Message 4 of 6 248 Views

Hi @Tanker306, you can view some details on transaction disputes here. Our team can then review what's happened and look into this for you.

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Re: How do I get my money back?

Posted by Tanker306 Tanker306
Message 5 of 6 247 Views

Thanks for response.

 

Where do I lodge the form?

 

Cheers,

Ryan

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Re: How do I get my money back?

Posted by SarahF SarahF
Message 6 of 6 246 Views

You can either fax this to us via 1300 765 515 or log into online banking via a computer and send us a BankMail message with the form as the attachment.

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